Named a Support Staff Excellence Center by the Technology Services Industry Association, our support services demonstrate our singular commitment to client success through their quality, scope, and convenience.
Support Starts with Customer Connect
No matter where or when you need assistance, Customer Connect provides around-the-clock access to comprehensive web-based tools and expertise, including:
- Support Knowledge Base — Get real answers to complex problems, including thousands of articles and links to recorded product presentations and documentation.
- Case Management — Monitor the status of your company’s cases, questions, and requests.
- Discussion Forums — Network with peers and PTMS experts, participate in discussions, and share best practices.
- Support Services Webinars — Learn how to efficiently find exactly what you need.
- Remote WebEx® Support — Get remote desktop support from a PTMS support representative.
- Customer Center — Set personal preferences, update contact information, and more.
Log on to Customer Connect today to explore the breadth and depth of our online support services.
Need More Information?
We’re happy to help. Refer to the documents below or contact us for further assistance.
- Review system requirements and recommended operating environments
- Contact us for detailed security information about:
- SaaS support policies including delivery terms and conditions
- Technologies used for client support, data management, and protection
- Network security practices
- Physical security at our facilities
- Breach reporting policies
- Employee training and enforcement
To reach us by phone, please call 866-388-8387 or 972-677-4376, Monday-Friday between 6 AM and 5 PM, PT (excluding holidays).